RETURN POLICY

 If we made a mistake, you received a defective product or are unsatisfied with the purchase, we want to know about it. Please email us right away at support@starkenburgcompany.com. We’ll get back to you within 12 hours. Thank you.

• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

• There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@starkenburgcompany.com

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@starkenburgcompany.com 

To initiate a return:

1. Email returns@starkenburgcompany.com

2. Provide the reason for the return and the name of which the order was processed under.

3. We will email you a pre-paid label via your email provided. 

4. Package your order and attach the shipping label.

5. Allow 5-10 business days for our warehouse to receive your order and an additional 5-7 business days for your return to be completely processed. 

Mail Returns to: 

Starkenburg Company 
1733 H St, STE 450, #294
Blaine, WA 98230

 SHIPPING POLICY 

1. General Information

• All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

• Items offered on our website are available worldwide. If you're having issues with purchasing from your country please email support@starkenburgcompany.com

3. Delivery Time

• An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

• Unless there are exceptional circumstances, we make every effort to fulfill your order within 24 hours. If you purchased a custom order, allow 1-3 business days for it to be shipped. Shipping times may vary under conditions such as severe weather or United States Federal holidays.

4. Shipping Costs

• Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

• Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

5. Starkenburg Company is not responsible for:

• International Duties, Custom Fees, or Taxes outside the United States.
• Products that are lost, stolen or damaged after possession by the shipping company.
• Delays directly responsible by the shipping company.

6. Questions

• If you have any questions about the delivery and shipment or your order, please contact us at support@starkenburgcompany.com